Privacy Policy

Privacy Policy — Hop On VIP Shuttle

Effective Date: May 23, 2026

Welcome to Hop On VIP Shuttle. Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, disclose, and store your information when you visit our website, communicate with us, or use our transportation services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal and non-personal information, including:

Personal Information

• Full name
• Phone number
• Email address
• Billing address
• Pickup and drop-off locations
• Flight, cruise, hotel, or travel information
• Reservation and trip details
• Passenger counts and luggage information
• Communication history with our team

Payment Information

Payments may be processed through secure third-party payment providers. Hop On VIP Shuttle does not store complete credit card information on our servers.

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage activity
• Pages visited
• Referral source
• Cookies and tracking identifiers

How We Use Your Information

We may use your information to:

• Process and manage reservations
• Provide transportation services
• Communicate booking confirmations and updates
• Respond to customer inquiries and support requests
• Improve our website, services, and customer experience
• Monitor website performance and analytics
• Prevent fraud, abuse, or unauthorized activity
• Comply with legal obligations
• Send operational notifications and service-related communications

We may also send promotional or marketing communications when permitted by law or with your consent.

SMS & Electronic Communications

By providing your phone number or contact information, you consent to receive calls, emails, and SMS/text messages related to:

• Reservation confirmations
• Pickup updates
• Driver communication
• Operational notifications
• Customer service follow-ups

Message and data rates may apply depending on your wireless carrier.

You may opt out of marketing communications at any time by following unsubscribe instructions or contacting us directly.

Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Improve website functionality
• Analyze traffic and visitor behavior
• Customize user experience
• Support advertising and remarketing campaigns

Third-party services such as Google Analytics, Meta/Facebook advertising tools, or booking integrations may also use cookies or tracking technologies.

You may disable cookies through your browser settings; however, certain website features may not function properly.

Information Sharing

Hop On VIP Shuttle does not sell, rent, or trade your personal information.

We may share information with trusted third parties only when necessary to operate our business, including:

• Payment processors
• Reservation and booking software providers
• Website hosting and technology providers
• Communication service providers
• Chauffeurs, affiliates, or subcontracted transportation partners when necessary to fulfill reservations
• Legal authorities when required by law or to protect legal rights

Third-party providers are expected to maintain appropriate confidentiality and security standards.

Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Resolve disputes
• Enforce agreements
• Comply with legal, tax, insurance, or regulatory obligations

Retention periods may vary depending on the nature of the information and applicable laws.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, or loss.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Websites & Services

Our website may contain links to third-party websites, booking platforms, social media pages, or external services.

Hop On VIP Shuttle is not responsible for the privacy practices, security, or content of third-party websites or providers.

We encourage users to review the privacy policies of external services before submitting personal information.

Your Privacy Rights

Depending on your jurisdiction and applicable privacy laws, you may have rights to:

• Access personal information we maintain about you
• Request correction of inaccurate information
• Request deletion of personal information
• Opt out of marketing communications
• Request information regarding how your data is used or shared

To exercise any applicable rights, please contact us using the information below.

Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take reasonable steps to delete it.

California Privacy Notice

California residents may have additional privacy rights under applicable California privacy laws, including rights related to access, deletion, and disclosure of personal information.

California residents may contact us to submit applicable privacy requests.

Changes to This Privacy Policy

Hop On VIP Shuttle reserves the right to update or modify this Privacy Policy at any time.

Changes will become effective upon posting to this page with an updated effective date.

Continued use of our website or services after updates constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or your personal information, please contact us:

Website:
Hop On VIP Shuttle

Email: contact@hoponvipshuttle.com

Phone: (833) 30-HOPON

Thank you for choosing Hop On VIP Shuttle for your transportation needs.