Terms & Conditions

Terms and Conditions — Hop On VIP Shuttle

Welcome to Hop On VIP Shuttle. By accessing our website and booking our transportation services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

Acceptance of Terms

By using our website or booking any service with Hop On VIP Shuttle, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Services

Hop On VIP Shuttle provides private transportation services including airport transfers, cruise transportation, corporate travel, resort transfers, hourly chauffeur services, private van transportation, and related premium transportation services.

All services are subject to availability.

Reservations & Bookings

Customers are responsible for providing accurate booking information, including pickup/drop-off locations, passenger counts, luggage details, contact information, and flight or cruise details when applicable.

Reservation confirmations are subject to availability and acceptance.

Additional charges may apply for:

• Extra stops
• Waiting time
• Route changes
• Excess luggage
• Parking fees
• Airport fees
• Tolls
• Child seat requests
• Special requests

Hop On VIP Shuttle reserves the right to refuse or terminate service for behavior considered unsafe, illegal, abusive, threatening, or otherwise inappropriate, as permitted by law.

Airport & Cruise Transportation Policies

Customers booking airport or cruise transportation are responsible for providing accurate flight, airline, terminal, cruise ship, and arrival/departure information.

While Hop On VIP Shuttle may monitor flights or cruise schedules when information is provided, we are not responsible for delays, cancellations, schedule changes, port delays, customs delays, airline disruptions, or circumstances beyond our reasonable control.

Airport pickup procedures may vary based on airport regulations and operational conditions. Customers are responsible for maintaining communication with the chauffeur or dispatch team upon arrival.

Failure to contact the driver or appear at the designated pickup location within the applicable waiting period may be considered a no-show.

Waiting Time

Airport pickups may include a complimentary grace period determined by the booking type and airport location.

Additional waiting time beyond the included grace period may result in extra charges billed in incremental intervals.

Customers are encouraged to maintain communication with the chauffeur or dispatch team regarding delays.

Payment Terms

Full or partial payment may be required at the time of booking.

Accepted payment methods may include credit/debit cards and approved online payment platforms.

Customers authorize Hop On VIP Shuttle to charge the provided payment method for all applicable fees and charges associated with the reservation, including additional waiting time, cleaning fees, tolls, parking, damage, or approved service modifications.

Fraudulent payment disputes or chargebacks for valid completed services may be subject to collection efforts and recovery of associated costs and fees.

Cancellation & Refund Policy

Cancellation requests should be submitted as early as possible.

Standard reservations canceled less than 24 hours before the scheduled pickup time may be non-refundable.

Same-day cancellations, last-minute cancellations, and no-shows may result in partial or full cancellation charges.

Hourly bookings, special event transportation, corporate reservations, large group transportation, and holiday bookings may be subject to separate cancellation terms.

Refund processing times may vary depending on the payment provider or financial institution.

Customer Responsibilities

Passengers agree to:

• Behave respectfully toward chauffeurs and staff
• Avoid damaging vehicles
• Follow all local laws and safety regulations
• Wear seatbelts where required by law
• Comply with passenger and luggage limitations

Smoking, vaping, illegal substances, and disruptive behavior are strictly prohibited inside vehicles.

Alcohol consumption inside vehicles may be prohibited or restricted in accordance with applicable laws and company policy.

Hop On VIP Shuttle reserves the right to terminate service immediately if passenger behavior creates safety concerns or violates these Terms and Conditions.

Child Safety Seats

Child safety seats or booster seats may be available upon request and subject to availability.

Customers are responsible for requesting appropriate child restraints during booking and ensuring compliance with applicable child passenger safety laws.

Vehicle Damage & Cleaning Fees

Customers may be held financially responsible for any damage caused to the vehicle by passengers during service.

Excessive cleaning resulting from spills, bodily fluids, smoking residue, food damage, excessive trash, or other conditions requiring professional cleaning may result in additional cleaning or repair charges.

Accessibility

Customers requiring accessibility accommodations are encouraged to contact Hop On VIP Shuttle in advance so reasonable accommodations may be arranged when available.

Lost & Forgotten Items

While Hop On VIP Shuttle will make reasonable efforts to assist in locating lost or forgotten items, we are not responsible for items left in vehicles.

Return delivery or shipping of recovered items may require additional fees.

Limitation of Liability

Hop On VIP Shuttle is not liable for:

• Delays caused by traffic, weather, road conditions, accidents, construction, airport restrictions, cruise port delays, or events beyond our control
• Airline, cruise line, or transportation provider schedule changes
• Lost, stolen, or forgotten personal belongings
• Missed flights, cruises, meetings, reservations, or events resulting from circumstances outside reasonable control
• Delays caused by passenger lateness or inaccurate booking information

While we strive to provide punctual and reliable service, arrival and travel times cannot be absolutely guaranteed.

Force Majeure

Hop On VIP Shuttle shall not be liable for service interruptions, delays, cancellations, or inability to perform services caused by circumstances beyond reasonable control, including but not limited to severe weather, natural disasters, road closures, airport restrictions, labor disputes, public emergencies, government actions, mechanical failures, or acts of God.

Third-Party Services

Some services may involve third-party providers, affiliates, or subcontracted transportation partners.

Hop On VIP Shuttle is not responsible for the actions, policies, service quality, delays, or operational decisions of third-party providers.

Website Use

You agree not to misuse the website, attempt unauthorized access, distribute harmful software, interfere with website functionality, or engage in unlawful activities.

All website content including logos, branding, text, graphics, images, and design elements are the property of Hop On VIP Shuttle and may not be copied, reproduced, distributed, or used without written permission.

Electronic Communications

By providing contact information during booking or website use, customers consent to receive booking confirmations, service updates, operational notifications, phone calls, emails, and SMS communications related to their reservation.

Standard carrier message and data rates may apply.

Privacy

Your use of our services is also governed by our Privacy Policy.

Modifications

Hop On VIP Shuttle reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the website and services after changes are posted constitutes acceptance of the revised Terms and Conditions.

Governing Law

These Terms and Conditions shall be governed and interpreted in accordance with the laws of the State of Florida and any applicable local laws governing transportation services.

Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Website: Hop On VIP Shuttle

Email: contact@hoponvipshuttle.com

Phone: (833) 30-HOPON

Version Date: 5/23/2026